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Privacy

Website privacy policy

How the dormis.com.br website handles the data of people who visit it and chat with our support, in plain language.

Who we are and how to reach us

The dormis.com.br website belongs to Dormis, a management solution for hostels and other lodgings, run by FOCO DESENVOLVIMENTO TECNOLOGICO LTDA, CNPJ (Brazilian company number) 10.344.306/0001-19. For the data handled on this website, we are the controller under Brazil's General Data Protection Law (LGPD, Law 13,709/2018).

This policy covers the company website and its support chat. People who use the Dormis platform, and the guests of the properties that use it, are covered by a separate policy inside the system.

For any privacy matter, write to [email protected].

What we collect

The website does not ask you to sign up: you can browse it without giving us any personal data. We only handle data when you talk to our support through the chat.

  • Chat messages

    What you write and what the agent and the team reply.

    Why
    To answer your questions about Dormis.
    Who has access
    The Dormis team and the artificial intelligence provider used by support.
    How long
    5 years after the last message.

  • Name, property and contact

    Your name and the name of your property, if you mention them in the conversation, and the WhatsApp number or email you leave in the chat card.

    Why
    So the team can reach you, even after you leave the website.
    Who has access
    The Dormis team, which gets an email notice when a conversation needs a person.
    How long
    5 years, together with the conversation.

  • IP address

    The internet address your messages come from. We don't keep the address itself, only a scrambled form (hash) of it.

    Why
    To limit how many conversations and messages come from the same address, against abuse.
    Who has access
    No one.
    How long
    In the abuse control, one hour. With the conversation, as its origin, the same period as the conversation.

  • Your voice

    If you use the chat microphone, your speech is transcribed and answered. The audio is not recorded; the text of your speech follows the rules for messages.

    Why
    To talk by voice.
    Who has access
    OpenAI, which processes the audio.
    How long
    The audio is not recorded.

If you change the website language, your browser keeps the choice, also in local storage, to open in the same language next time. This does not identify you and never leaves your browser.

We don't use audience analytics tools, ad pixels or third-party cookies on this website.

Why, and on what legal basis

Serving you and getting back to you. Answering your questions, handing the conversation to a team member when needed and following up on the contact you asked for. Legal basis: steps prior to a contract, at your request (LGPD, art. 7, V).

Preventing abuse. Limiting the volume of conversations and messages from the same address, so support stays available to everyone. Legal basis: legitimate interest (LGPD, art. 7, IX).

We don't use your data for advertising or to build a profile of you.

Who we share it with

We don't sell your data or use it for advertising. It only goes through people who work on support or on our behalf:

  • Artificial intelligence. Chat messages are processed by the AI provider Dormis uses for support, Anthropic or OpenAI depending on the configuration in use, to generate the agent's replies. Voice, when used, is processed by OpenAI.
  • The Dormis team. Reads conversations in the support console and gets an email notice when a conversation needs a person, with the summary and the contact you left.
  • Infrastructure. The server where the website and support run, the Cloudflare network, through which the website reaches you, Brevo, which sends the email notice to the team, and the encrypted backups.
  • Website fonts. Some of the website's fonts are loaded from Google Fonts: when you open the page, your browser fetches these files from Google's servers, which receive your IP address, as with any visit to a website.

Some of these providers handle data outside Brazil. In those cases, the transfer follows the LGPD rules.

How long we keep it

  • Conversations, with name, property and contact: 5 years after the last message. After that, the whole conversation is deleted automatically.
  • Abuse control: one hour; then the record is discarded.
  • Conversation code in the browser: until you clear the website's data or tap “New conversation” in the chat.
  • Voice: the audio is not recorded.

If you ask for deletion sooner, we delete it sooner.

Your rights and how to make a request

At any time, you can ask for confirmation that we handle your data, access to it, correction of anything wrong, deletion, and information about who we share it with (LGPD, art. 18).

To make a request, write to [email protected]. To help us find your conversation, include the code shown at the bottom of the chat or the contact you left.

If you feel your request was not properly handled, you can also contact Brazil's National Data Protection Authority (ANPD).

Changes to this policy

If the website starts handling data differently, we update this page first, and the version date changes.

Version of October 20, 2026.